Privacy policy
SKYNS operates this store and website, including all related information, content, features, tools, products, and Services, to provide you, the customer, with a personalized shopping experience (the “Services”). SKYNS is powered by Shopify, enabling us to deliver the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.
Personal Information We Collect or Process
When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you or another individual. Personal information does not include information that has been anonymized or de-identified so that it cannot reasonably be linked to you.
Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such information:
-Contact information, including your name, address, billing address, shipping address, phone number, and email address.
-Financial information, including credit card, debit card, and financial account numbers, payment card details, transaction data, payment method, payment confirmation, and other payment-related information.
-Account information, including your username, password, security questions, preferences, and settings.
-Transaction information, including items you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
-Communications with us, including information you provide when contacting customer support.
-Device information, including information about your device, browser, or network connection, IP address, and other unique identifiers.
-Usage information, including how and when you interact with or navigate the Services.
Sources of Personal Information
We may collect personal information from the following sources:
-Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide your personal information;
-Automatically through the Services, including from your device when you use our products or Services or visit our websites, and through cookies and similar technologies;
-From our service providers, including when we engage them to enable certain technologies and when they collect or process personal information on our behalf;
-From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:
Providing, Customizing, and Improving the Services
We use your personal information to deliver the Services, including fulfilling our contract with you, processing payments, fulfilling orders, remembering your preferences, sending account-related notifications, processing purchases, returns, and exchanges, creating and managing your account, arranging shipping, enabling reviews, and providing personalized shopping experiences such as recommending products based on your purchases. This may include using personal information to improve and tailor the Services.
Marketing and Advertising
We use your personal information for marketing and promotional purposes, such as sending marketing communications by email, SMS, or mail, and displaying online advertisements for products or Services on our website or other websites, including based on your prior purchases, cart activity, or other interactions with the Services.
Security and Fraud Prevention
We use personal information to verify your account, provide secure payment and shopping experiences, detect, investigate, or prevent fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services. You are responsible for maintaining the confidentiality of your account credentials.
Communicating With You
We use personal information to provide customer support, respond to inquiries, communicate effectively with you, and maintain our business relationship.
Legal Reasons
We use personal information to comply with applicable laws, respond to lawful requests from authorities, participate in legal proceedings, enforce or investigate violations of our terms or policies, and protect our rights and the rights of others.
How We Disclose Personal Information
We may disclose your personal information to third parties for legitimate purposes consistent with this Privacy Policy, including:
-With Shopify, vendors, and service providers performing Services on our behalf (e.g., IT management, payment processing, analytics, customer support, cloud storage, fulfillment, and shipping);
-With business and marketing partners to provide marketing Services and advertising. Shopify may be used to support personalized advertising across different merchants and websites. These partners process your information in accordance with their own privacy policies;
-When you direct or consent to such disclosure, including for shipping products or using social media widgets or login integrations;
-With our affiliates or within our corporate group;
-In connection with a business transaction, such as a merger or bankruptcy, or to comply with legal obligations, enforce terms or policies, or protect rights, safety, and property.
Relationship With Shopify
The Services are hosted by Shopify, which collects and processes personal information regarding your access to and use of the Services to provide and improve them. Information submitted through the Services may be shared with Shopify and third parties located in other countries.
We may use Shopify’s enhanced features that incorporate data from your interactions with our store and other merchants. In such cases, Shopify is responsible for processing your personal information and handling requests related to your rights. For more information, please review the Shopify Consumer Privacy Policy. Depending on your location, you may exercise certain rights via Shopify’s privacy portal.
Third-Party Websites and Links
The Services may contain links to third-party websites or platforms. We are not responsible for the privacy or security practices of such third parties. Information shared publicly or semi-publicly may be viewed and used by others without restriction.
Children’s Data
The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. We do not knowingly sell or share personal data of individuals under 16 years of age.
Security and Retention
No security measure is perfect, and we cannot guarantee absolute security. Information transmitted to us may not be secure during transmission. Retention periods depend on legal, contractual, and operational requirements.
Your Rights and Choices
Depending on your location, you may have rights including:
-Right of access
-Right to deletion
-Right to correction
-Right to data portability
-Managing communication preferences
If you reside in the UK or EEA, you may also have the right to object to processing, restrict processing, or withdraw consent.
You may exercise these rights through the Services or by contacting us. We may verify your identity as required by law.
Complaints
If you have concerns about how we process your personal information, please contact us. You may also lodge a complaint with your local data protection authority.
International Transfers
Your personal information may be transferred, stored, and processed outside your country of residence. Where required, we rely on recognized transfer mechanisms such as Standard Contractual Clauses.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.
Contact
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at info@skyns.eu. For the purposes of applicable data protection laws, SKYNS is the data controller of your personal information.